Refund Policy

Welcome to PUNO! We want to ensure that you have a positive experience with our entertainment services. Please read our refund policy carefully to understand your rights and obligations.

PRICING

The prices of SPE products shall be the prices displayed on the Website on the date of your order (maybe exclusive or inclusive of any applicable taxes depending on ticket type). All prices displayed on the Website are quoted in Indian Rupee and must be paid in full, except where discounts are offered as detailed on the Website or at the Billing Counter.

CANCELLATION DUE TO ERROR OR UNAVAILABILITY

You acknowledge that despite SPE reasonable precautions, SPE products may be listed at an incorrect price, with incorrect information, or which are unavailable due to an error, unavoidable circumstances or other oversight. In these circumstances, SPE reserves the right to cancel the transaction, notwithstanding that your order has been confirmed and your credit card / bank account has been charged.

If a cancellation of this nature occurs after your credit card / bank account has been charged for the purchase, SPE will, within a reasonable time, issue a credit to your credit card / bank account account for the amount in question.

While purchasing tickets of any SPE venue through authorized ticket sellers and payment channels, SPE will not be liable for any payment errors/gateways failures/ cancellation of payment.

DETAILS OF CONDITIONS APPLICABLE TO PURCHASE OF SPE PRODUCTS

Details of the conditions applicable to the purchase of SPE products on the Website may differ from time to time. SPE reserves the right to make any changes to the details and Conditions of Sale if necessary to comply with any applicable law and to change the details and conditions published on the Website, without affording notice, provided that this does not materially affect the nature of the SPE products purchased by you.

ORDER SUBMISSION AND YOUR AGREEMENT TO THESE CONDITIONS OF SALE

When you click on the “I Agree” checkbox you agree to these Conditions of Sale and SPE will treat the order as confirmed. You are responsible for ensuring the accuracy of your order. SPE shall supply you, subject to availability, with SPE Products set out in your order. SPE shall confirm each order made online via the Website or by email within two business days.